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Privacy and Data Policy

Burning Glass respects individual privacy. This policy is intended to help you understand:

Burning Glass strives to collect and use personal information in a manner consistent with the laws of the countries in which it does business. In general, our privacy practices conform with local law and regulation, including where applicable the provisions of the European Union’s General Data Protection Regulation (GDPR). Accordingly, our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. This Privacy and Data Policy applies to all transfers of personally identifiable information (“Personal Information”) received by Burning Glass in any format, whether through its hosted software, its resume processing services, or through feedback and performance enhancement channels, whether supplied directly by Burning Glass customers or by candidates of Burning Glass customers, whether provided for “live” production purposes or for research and development activities, anywhere in the world, including transfers from the European Economic Area (EEA) to the United States, and transfers from Switzerland to the United States. We sometimes operate as a data processor for our hosted recruitment software customers. Our hosted recruitment software customers fill the role of data controller. Individual users involved in recruitment activities usually interact directly with Burning Glass’s customers rather than with Burning Glass. Burning Glass provides its customers the option of disclosing their relationship with us by providing notice to individual employees and candidates of the customer about the Burning Glass technology and/or services that they use. Burning Glass maintains only that information related to the candidate recruitment process which our customers’ have asked us to process or that our customers share with us in the course of providing performance feedback or to assist in algorithmic improvements. This Privacy Policy does not reflect the privacy practices of Burning Glass’s customers and Burning Glass is not responsible for its customers’ privacy policies or practices. Burning Glass does not review, comment upon or monitor its customers’ compliance with their respective privacy policies, nor does Burning Glass review its customer instructions to determine whether they are in compliance with or conflict with the terms of a customer’s published privacy policy.

Personal Data We May Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which may include:

  • Identity Data may include first name, last name, job title, company name.
  • Contact Data may include contact address, email address and telephone numbers.
  • Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites.
  • Usage Data may include information about how you use our websites, products and services including the full Uniform Resource Locators (URL), clickstream to, through and from our sites (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page.
  • Marketing and Communications Data includes your preferences in receiving marketing from us, and your communication preferences.

We may use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in an online form or by corresponding with us by mail, phone, email or otherwise. This includes personal data you may provide when you:
  • Ask us to supply you with a product demonstration;
  • apply for a job with us;
  • request one of our newsletters; or
  • provide us with feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive Identity and Contact Data about you from public sources.

Notice/Use of Information

Burning Glass operates as a data processor for our customers. Our customers fill the role of data collector. Individual users involved in recruitment activities usually interact directly with Burning Glass’s customers rather than with Burning Glass. Burning Glass provides its customers with the option of disclosing their relationship with us by providing notice to individual employees and candidates of the customer about the Burning Glass technology and/or services that they use. Burning Glass maintains only that information related to the candidate recruitment process which our customers have asked us to process or that our customers share with us in the course of providing performance feedback or to assist in algorithmic improvements. It is the Burning Glass customer’s responsibility to ensure that the data the customer collects can be legally collected in the country of origin. The Burning Glass customer is responsible to give its employees and candidates for employment the appropriate level of notification that Personal Information is being collected and maintained. Burning Glass collects aggregate and demographic data, which is not associated with an individual candidate’s Personal Information, and that may be used for statistical analysis, algorithmic learning, and for other training purposes. Burning Glass also collects publicly accessible data about employers as part of its business operations. If you are the author or host of such data and you wish to request that Burning Glass not collect it, please contact the Burning Glass Privacy Officer as indicated in the Oversight/Enforcement section within this Policy.

We will only use your personal data as the law allows us to. Most commonly, we will use your personal data where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests, or where we need to fulfil our contractual or product support obligations.

Note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

  • to carry out our obligations arising from any contracts entered into by you and us;
  • contact you about a product demonstration or information you have requested via our website
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include promotions of our other products which may be relevant to you.

Retention of your Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

Marketing

We may processes your data when it is in our legitimate interests to do this and when these interests do not override your rights. Those legitimate interests include providing you with information on our products and services where these are deemed to be relevant to you and your organization, and in accordance with your rights under applicable law.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

We may use your Identity, Contact, Technical and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You may receive marketing communications from us if you have been referred to us by a third party (with your prior consent), you have requested information from us or purchased services from us or if you have provided us with your details only if, in each case, you have not opted out of receiving that marketing.
One lawful reason we can use (or ‘process’) your personal information is something called ‘legitimate interests’. Broadly speaking

Legitimate Interests means we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. We may use your information to tell you about software solutions that are beneficial to individuals in your industry. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights. We may process your personal information to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the best and most secure experience. These are what we consider to be our ‘Legitimate Interests’.

Notification of Changes/Choice

We will maintain information in accordance with this Privacy Policy. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Customers, in turn, are responsible for notifying candidates and providing them a choice as to whether or not we use their information in this different manner.

Onward Transfer

We may employ other companies and individuals to perform functions on our behalf. Examples may include customer service and data storage. If we disclose information of our customers or users to a third party that is acting as our agent or on our behalf, we will ensure that the third party has agreed to abide by the GDPR provisions, or can otherwise assure adequate protection of such information. We may seek to assure adequate protection, for example, by entering into written agreements with third parties requiring such parties to provide at least the same level of privacy protection as is required by GDPR.

Data Integrity

Burning Glass will use Personal Information only in ways compatible with the purpose for which it was collected or subsequently authorized by our customers. Burning Glass will take reasonable steps to ensure that Personal Information is relevant for its intended use, accurate and complete.

Security

Burning Glass is committed to ensuring the security of the information it processes. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we process. Burning Glass strives to protect the privacy of the information we process, and inadvertent disclosure is extremely unlikely. In the event of such an inadvertent disclosure, Burning Glass will take all commercially reasonable steps to limit and remedy the disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those procedures or use your personal information for improper purposes.

Access/Correction

In most cases, when Burning Glass collects Personal Information we do so on behalf of another company (as an agent or data processor). To request access to or correction of this information, please contact the company to which you provided it. Burning Glass allows its customers access to all of the information processed on their behalf and allows for the processing of any requested corrections to such information.

Oversight/Enforcement

Burning Glass has a Privacy Officer who is responsible for Burning Glass’s compliance with and enforcement of this Policy. Burning Glass’s Privacy Officer is available to any of its employees, customers, vendors, business partners, or others who may have questions concerning this Policy or data security practices. Burning Glass’s Privacy Officer may be contacted by email at privacy@burning-glass.com or by mail at Burning Glass Technologies, Attn: Privacy Officer, One Lewis Wharf, Boston MA 02110. If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact the Privacy Officer. Any questions, comments or complaints about the data practices (including without limitation compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a customer for whom Burning Glass processes data or which provides data to Burning Glass for training purposes should be addressed to that customer.

Legal Disclaimer

We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law, comply with legal mandates, enforce the TOS of our websites, or to protect the rights, property, or personal safety of Burning Glass, its users and the public.

Children’s Privacy

Burning Glass is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Burning Glass does not knowingly collect information from children under the age of 17 and Burning Glass does not target its website or its products to children under 17.

Cookies

As you browse Burning Glass Technologies and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use will last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and last for longer. We may now or in the future use cookies for the following reasons:

a) Necessary Session Management
Managing your login session so you can move easily from one page to another within the Site and your page requests are loaded in a smooth and secure manner;

b) Performance
Collect statistical information about how you use the Site so that we can improve the Site; remembering that you have used the Site before; this means we can identify the number of unique visitors we receive to different parts of the Site and help optimize performance on the most visited areas;

c) Functionality
Storing your preferences and selections;
customizing elements of the layout and/or content of the pages of the Site for you;

d) Interest-based Advertising
Gathering information about the pages through our advertising partners, on the website that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information is collected by reference to the IP address that you are using and so does not identify you personally, but does include information about the country and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the website which it is believed will be relevant to your market segment. Without these cookies, advertisements you encounter will be less relevant to you and to your interests.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers. Please note that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so.

In addition to cookies we may now or in the future use the following similar technologies in respect of your use of the Site:

Pixel Gifs/web beacons – these are small image files that may be placed by us or third parties in respect of your use of the Site within the body of our newsletters so we or third parties can understand which parts of the Site are visited or whether particular content is of interest.

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